Consumer Rights - Right of Withdrawal - Cancellation and  Return Conditions 

Consumer Rights

GENERAL:

1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3.Product shipping costs, which are shipping costs, will be paid by the buyers.

4.Each purchased product is delivered to the person and / or organisation at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

5.The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this situation. Within 14 days, the total price must be returned to the Buyer.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORISED USE OF CREDIT CARD:

8.After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10.The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services from the cargo company will not receive. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

11.BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organisation at the address indicated, he may exercise his right of withdrawal from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below.

12.SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY

NAME/TITLE: TARRZZCOM TEXTILE DESIGN SAN. VE TİC. LTD. ŞTI.

ADDRESS: ADDRESS: DR. ZİYA KAYA MAH. MARTYR TOYGUN AYDEMİR SK. NO:17 INTERIOR DOOR NO:3 GEMLİK / BURSA

E-MAIL: info@tarrzz.com

TEL: 0506 269 87 18

 

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer. The notification to the Buyer regarding the right of withdrawal is presented in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the conditions of withdrawal.

14.The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, it is essential that the SELLER is notified by registered mail, fax, e-mail or by the method notified by the SELLER in writing or by the relevant method within 14 (fourteen) days and that the product has not been used within the framework of the provisions of ‘Products that cannot be used for the Right of Withdrawal’ regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16.3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of the institutions will not be completed if the RETURN INVOICE is not issued).

17.Return form, the products to be returned must be delivered complete and undamaged with the box, packaging, standard accessories, if any.

RETURN CONDITIONS:

18.The BUYER may return the unused, undamaged and undamaged products purchased from www.tarrzz.com within 14 days.

19.If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product during the right of withdrawal.

20. If the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE USED RIGHT OF WITHDRAWAL:

21. Underwear bottom parts, swimwear and bikini bottoms, make-up materials, disposable products, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, products that are not suitable for health and hygiene to be returned if the packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated due to their nature, Except for those provided within the scope of the subscription agreement, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programmes, data recording and data storage devices, computer consumables are not possible to be returned if the packaging is opened by the BUYER in accordance with the Regulation. In addition, before the expiry of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.

22.Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programmes, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unpacked, untested, intact and unused in order to be returned.

23. In accordance with the following distance contracts regulation; products that will not use the right of withdrawal,

Contracts for goods prepared in accordance with the wishes or personal needs of the consumer.

Contracts for the delivery of perishable goods or goods that may expire.

Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.

Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

Contracts for books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

Contracts for accommodation, transportation of goods, car hire, supply of food and beverages and leisure time for entertainment or recreation, which must be performed on a specific date or period.

Contracts for services performed instantly in electronic media or contracts for intangible goods delivered instantly to the consumer